Return Policy

All Sales are Final. Funko Chica has a no Return or Exchange policy with the exception of special circumstances below:

• Seller Error: If we made a mistake, such as sending the wrong item, please contact us at support@funkochica.com, within 5 days of receiving and we will begin processing your return and replacement at no additional cost to you. Images of incorrect products may be required, and call tags will be issued prior to the replacement shipping.

• Shipping Damage: If your purchase arrived damaged, please contact USPS, FedEx, or UPS as soon as possible to initiate a parcel damage claim. Please email support@funkochica.com with photographs of the package and damaged contents. *Please note that a minor packaging flaw that doesn’t affect the contents is not considered a defect or damage for parcel insurance or refund claims. A small bend, scuff or indentation on exterior packaging can occur at any point in the manufacturing, supply or shipping processes.

• Refused or Undeliverable Packages: Packages returned because of purchaser error or refused delivery are subject to a restocking fee of up to 30% of the purchase price. Customers are able to contact USPS, FedEx, or UPS to arrange alternate delivery. We are not responsible for any fees that are associated with this alternate delivery.